Superb information management systems and careful handling keep this firm’s customers applauding
When cable viewers want their MTV, chances are they use a Pioneer set-top box to tune in. A leader in digital electronics with 25 years of cable TV experience, Pioneer is the third largest supplier of cable TV set boxes to the US market.
Yet getting those set-top boxes from manufacturing facilities overseas into the hands of cable installers across the US can be a drama. Pioneer needed a distribution partner who was familiar with import/export processes, plus could manage all of the handling and security concerns that go with transporting high-end consumer electronics.
That’s not all. On these cable boxes, certain product information encoded in each unit has to be tracked with utmost precision. Pioneer uses that information to activate the right boxes in the right shipment at the right time for installation. If any of the information is wrong, the units will not activate, meaning the cable boxes won’t work when the installer puts them in. And that’s a surprise ending nobody wants.
To serve Pioneer’s distribution needs, DSC has created a custom supply chain solution that begins following the cable units before they even reach the U.S., including managing all production information required in the activation process. To track and share that information impeccably, we’ve built sophisticated data interfaces with Pioneer and its business partners. They depend on our flawless execution to keep their customers entertained.
Customized solutions … information management … one-of-a-kind IT interfaces … above and beyond performance to deliver perfection … if your third party logistics provider isn’t giving you these services, are you with the right supply chain partner?
Let DSC Logistics help.
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