How DSC helped Georgia-Pacific flawlessly execute store promotions for a big customer
Close collaboration and careful monitoring contribute to a smoothly-running operation
Paper goods giant, Georgia-Pacific, didn't just throw in the towel when a customer was unhappy with the servicing of monthly store promotions. Instead, they asked DSC Logistics to step in and help clean up the situation. So we did, and now everything's running smoothly.
GP's customer, Wakefern, is the largest retailer-owned grocery co-op in the U.S. DSC had just taken over the operation of GP's Northeast Region distribution center for the Towel, Tissue, Napkin (TTN) business when GP asked us to improve service to Wakefern by handling their Direct Store Delivery (DSD) promotions.
From the beginning, DSC collaborated closely with GP and Wakefern. A key ingredient for success is establishing strong working relationships with the DSD carriers.
Our biggest challenge is the availability of product. We closely monitor the SAP inbound transfer report and expedite when necessary to make sure there is always enough product on hand to cover the day's preload orders.
DSC's flexibility is essential since a Wakefern promo is not static.