How DSC helped a leading healthcare products company automate their hold process
There's no place for human error when people's lives are involved
When you're manufacturing and shipping a product that affects people's lives, you've got to get it right.
At one leading healthcare products company, virtually all of their nutrition product goes on incubation hold once it reaches the Logistics Centers operated by DSC Logistics and can be released only by the company. And, they have rigorous quality hold (QA) requirements.
But, the system that managed their inventory couldn't ensure that the standards were met. It wasn't automated or standardized, so there was always the possibility of human error. Logistics Center employees had to be constantly alert to emailed and/or faxed spread sheets about holds and releases.
"We've got to solve this," said DSC. And, solve it we did. The healthcare products company did not have to make any IT changes. Our IT team did the work, designing an automated system that resulted in 100% success, more than 150,000 orders shipped without a single hold error in any of them. We got rid of the uncertainty, randomness and possibility of human error in the company's operation.