How DSC helped Kellogg achieve their goals of operational excellence
Putting the customer first-an award-winning attitude
No Maverick, Iceman or Goose in this "Top Gun" competition.
Instead, in Kellogg's annual "Top Gun" program, 3PLs compete in areas of performance Kellogg stresses as vital to their customers' expectations and their own operational excellence. In 2004, two DSC Logistics Logistics Centers, in Allentown, PA, and Columbus, OH, won Kellogg's 2004 "Top Gun" award-an extraordinary accomplishment.
Kellogg, with a multi-regional network, likes to foster friendly competition as a means to achieving continuous improvement that positively impacts customers. The "Top Gun" program monitors 17 different metrics covering the spectrum of service, quality, safety, productivity, inventory accuracy, and cost.
We achieved Kellogg business goals by being the preeminent performer in areas such as productivity, returns processing, case-fill and on-time loading. These were key areas for Kellogg and categories Allentown and Columbus won on a consistent basis.
Both DSC facilities won "Top Gun" for the year because, at DSC, we put the customer first on a daily basis.
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